Logotype Muse Group
Content & Customer Service Specialist
Hal Leonard
Remote
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Muse Group

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording, and composing music.

Through our innovative learning tools, expansive music catalogs, and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.

Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul, Boston to Berlin. We’re an ambitious company with the drive and culture of a startup — with many more exciting Muse Group developments to come.

The role is open in Hal Leonard Team, please read more information about our deal with Hal Leonard that happened in 2023 here.

Sheet Music Direct is seeking a positive and professional Content & Customer Service Specialist to join our team.

Founded in 1997 by Hal Leonard, Sheet Music Direct was the world's first eCommerce website to offer downloadable sheet music.  Today Sheet Music Direct is the world's leading website for digital sheet music, guitar tablature, and backing tracks, offering more than 1.6 million arrangements from the world's top publishers.

Reporting to the Content & Customer Service Manager, this role will work closely with the full Sheet Music Direct team, assisting customers via email, as well as organizing, validating and uploading new site content. By maintaining customer satisfaction and improving our song catalog, you will play a key role in the success of Sheet Music Direct.

Why Join Us?

Our Sheet Music Direct team is a small hard-working group, who values both collaboration and autonomy, creativity, and a growth-oriented mindset.  As our website continues to grow steadily, it promises a bright future and opportunities for career growth.

Photo from Muse Group office
You won't hear water cooler chat about the weather here at Muse, here we are rating our favorite Prince albums and discussing Japanese punk.

Key Responsibilities:

  • Respond to customer inquiries with thoughtful, helpful and timely responses, ensuring that all customers’ concerns are addressed
  • Troubleshoot and report website issues to the development team
  • Research songs and apply metadata to our song catalog
  • Ingest new website content daily
  • Work with our 3rd party partners to provide music files and digitize sheet music catalogs
  • Assist with QA testing
  • Additional duties as assigned

Required Experience:

  • Bachelor’s degree in Music, with knowledge of different sheet music formats and music genres
  • Strong written communication skills and attention to detail
  • Problem-solving and critical-thinking skills
  • General tech-savviness
  • Passion for music and supporting a global community of musicians

Nice to Have

  • Customer service background
  • Experience with Excel/Google Sheets and Photoshop
we offer
FREEDOM
FOR ALL
Work remotely or at a co-working place of your choice in your favorite band t-shirt.
CREATIVITY
EVERY DAY
Make inspiring products for musicians, artists and creators – no day is the same.
IMPACTFUL
WORK
Influence the future of the music industry and change the lives of millions worldwide.
Work
set up
Get a generous allowance for work equipment and co-working spaces (for those not in Cyprus).
Growth and
development
Receive specialized training, language lessons, conferences and learning materials.
Team
well-being
Access to therapy whenever you need it, and assistance in difficult life circumstances.
The way
we work
We believe everyone in the Muse Group team is a leader. That's why our core philosophy is based on our leadership principles.
Live and let live
Take ownership
Have high standards
Deliver results every day
Take
responsibility
Be specific. Trust. Take action.
Deep dive
Don't cross
the line
Follow the principles of interaction
Focus on the essentials
Don't be an asshole
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Want to join Muse Group and don't see a suitable vacancy?
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Content & Customer Service Specialist
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