Business Operations and Efficiencies Lead
We are looking for a Business Operations Lead who will own and evolve the Muse’s operating system end-to-end — combining operational excellence, cross-functional execution, and AI-driven transformation into a single, scalable framework.
This role sits at the intersection of strategy, operations, and technology. You will act as a product owner of the company’s internal operating model — designing, implementing, and continuously improving processes, rituals, and systems that drive execution, alignment, and business impact. At the same time, you will lead the integration of AI into these processes to unlock efficiency, transparency, and smarter decision-making.
You will work closely with the Executive Team to ensure that company strategy is translated into structured execution, supported by clear ownership, real-time data, and AI-powered insights.
We are actively integrating AI and automation into all areas of the business and expect candidates with mindset focused on improving efficiency and deliver a better user experience.
Key responsibilities
Required experience
- 5–8 years of experience in Operations, Strategy, Product Management, Organizational Development, AI/Transformation, or related fields
- Strong product mindset with proven ownership of complex systems or initiatives end-to-end
- Hands-on experience designing and scaling operational processes and OKR frameworks
- Experience leading cross-functional initiatives in complex organizations
- Proven track record of driving organizational change and improving execution quality
- Experience in AI strategy, implementation, or data-driven systems is a strong advantage
- Solid understanding of AI/ML, data analytics, and their business applications
- Strong facilitation and stakeholder management skills, especially at the executive level
- High standards for communication, documentation, and systems thinking
- Ability to translate complex concepts (including AI) into clear, actionable insights
- Strong analytical and data-driven decision-making skills
- Familiarity with data protection and ethical AI practices
- Fluent English
Benefits
Muse Group empowers music makers
We create the worldʼs most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin.
We’re an ambitious company with the drive and culture of a startup — with many more exciting Muse Group developments to come. Hal Leonard, which joined Muse Group in 2023, is the world leader in sheet music publishing and music education. The company has a storied history of providing music learners with the very best methods and arrangements of popular music for over 70 years. Hal Leonard is also a major distributor of popular brands of instruments, gear, and software to the music trade worldwide.
