IT Support Technician
We are looking for an IT Support Technician to join our team in Winona. In this role, you'll provide hands-on IT support to colleagues onsite while also supporting our global team remotely, helping keep the wider IT department responsive and resilient.
This is a great opportunity for someone who enjoys variety, likes solving problems, and wants to make a visible impact on how people work.
We are actively integrating AI and automation into all areas of the business and expect candidates with mindset focused on improving efficiency and deliver a better user experience.
Key responsibilities
Required experience
- 3+ years’ experience supporting Microsoft Windows 10/11, including: installation and reinstallation of the OS, printer configuration, VPN software installation and configuration, antivirus installation and support.
- 3+ years’ experience supporting the Microsoft Office productivity suite (Outlook, Teams, Word, Excel, etc.).
- 3+ years’ experience managing Microsoft/Office 365 (user and group management at a minimum).
- Understanding and practical implementation of good practices like separation of duties, role-based access control (“RBAC”), principle of least privilege, multi-factor authentication.
- Able to work towards objectives autonomously.
- Attention to detail.
- Excellent written and verbal communication skills.
- Able to work under pressure and with tight deadlines.
Beneficial:
- Experience managing hardware in a warehouse/factory environment, including Zebra printers, scanners, industrial printers.
- Experience managing Apple MacBooks, macOS provisioning, Apple Business Manager.
- Experience supporting the Google productivity suite (Workspaces, Google Files, etc.).
- Relevant IT certifications.
Benefits
Muse Group empowers music makers
We create the worldʼs most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin.
We’re an ambitious company with the drive and culture of a startup — with many more exciting Muse Group developments to come. Hal Leonard, which joined Muse Group in 2023, is the world leader in sheet music publishing and music education. The company has a storied history of providing music learners with the very best methods and arrangements of popular music for over 70 years. Hal Leonard is also a major distributor of popular brands of instruments, gear, and software to the music trade worldwide.
