IT Service Management Analyst
We are looking for an IT Service Management Analyst someone to join a newly formed team responsible for IT Service Management processes, IT asset management and procurement, Atlassian administration (Jira and Confluence), and reporting. These functions are essential to running IT properly, and until now some have only been handled as a side task by existing staff — which isn't sustainable as we grow.
You will support our IT principles "Cost-Effective & Cost-Cautious," "High Tech, Low Touch," "No Single Points of Failure," and "User-Centric and Org-Enabler."
This role can be filled at either Mid-Level or Associate Level, depending on the candidate's experience — see the requirements for each below.
We are actively integrating AI and automation into all areas of the business and expect candidates with mindset focused on improving efficiency and deliver a better user experience.
Key responsibilities
Required experience
Mid-level:
Required:
- 2+ years’ experience supporting ITIL processes.
- 1+ years’ Jira administration – including the creation and customisation of fields, forms and dashboards.
- Any experience with Jira Service Management highly beneficial.
- Experience with Automation in Jira highly beneficial.
- 2+ years’ experience writing and presenting professional reports.
- 2+ years’ experience managing meetings – creating recurring invitations, setting agendas, chairing calls, writing and distributing minutes.
- Able to work towards objectives autonomously.
- Attention to detail.
- Excellent written and verbal communication skills, including a very good command of the English language.
- Able to work under pressure and with tight deadlines.
Beneficial:
- Asset Management experience.
- Exposure to Atlassian “Assets” (CMDB) and how it integrates with Jira greatly beneficial.
- Any experience with purchasing and procurement and in particular with managing IT licences.
- ITIL v3 or v4 Foundation certification.
- Advanced ITIL certifications.
- Experience with Azure and/or AWS cost management, understanding what drives costs and how to contain them.
Associate:
Required:
- Required:
- 2+ years’ experience writing and presenting professional reports.
- 2+ years’ experience managing meetings – creating recurring invitations, setting agendas, chairing calls, writing and distributing minutes.
- Able to work towards objectives autonomously.
- Attention to detail.
- Excellent written and verbal communication skills, including a very good command of the English language.
- Able to work under pressure and with tight deadlines.
Beneficial:
- Experience supporting ITIL processes.
- Asset Management experience.
- Exposure to Atlassian “Assets” (CMDB) and how it integrates with Jira greatly beneficial.
- Jira administration – including the creation and customisation of fields, forms and dashboards.
- Any experience with Jira Service Management highly beneficial.
- Experience with Automation in Jira highly beneficial.
- Any experience with purchasing and procurement and in particular with managing IT licences.
- ITIL v3 or v4 Foundation certification.
- Advanced ITIL certifications.
- Experience with Azure and/or AWS cost management, understanding what drives costs and how to contain them.
Benefits
Muse Group empowers music makers
We create the worldʼs most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin.
We’re an ambitious company with the drive and culture of a startup — with many more exciting Muse Group developments to come. Hal Leonard, which joined Muse Group in 2023, is the world leader in sheet music publishing and music education. The company has a storied history of providing music learners with the very best methods and arrangements of popular music for over 70 years. Hal Leonard is also a major distributor of popular brands of instruments, gear, and software to the music trade worldwide.
