Head of B2B Sales Operations

Sales

Europe/US, Remote

Vacancy Description:

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.

Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin. We’re an ambitious company with the drive and culture of a startup, with many more exciting Muse Group developments to come.

We're looking for a Head of B2B Sales Operations, who will be responsible for the strategic and operational support of the B2B sales function. This position is focused on driving sales performance, productivity, and scalability through data-driven insights, process optimization, effective tools, and strong team leadership.

You won't hear water cooler chat about the weather here at Muse, here we are rating our favorite Prince albums and discussing Japanese punk.

Key Responsibilities:

- Lead the B2B Sales Operations function from the ground up
- Design and implement scalable sales processes: CRM management, lead scoring, SLAs, pipeline management
- Create reporting and analytics systems: sales funnel metrics, team productivity, revenue forecasting
- Implement and manage sales tech stack: CRM, BI dashboards, sales enablement tools
- Own sales planning processes, including quota setting, OTE modeling, commission plans, and KPIs
- Partner closely with Sales, Marketing, Product, and Finance to support GTM strategy
- Optimize sales cycle efficiency: reduce time to close, improve win rates, increase average deal size
- Build and lead a high-performing SalesOps team as the function grows

Required Experience:

- 5+ years in Sales Operations or Revenue Operations in a B2B environment (preferably manufacturing and distribution)
- Deep understanding of B2B sales processes, funnel metrics, unit economics, and customer lifecycle
- Hands-on experience with CRMs (HubSpot preferred) and BI tools (Metabase, Power BI)
- SQL query language and Microsoft Power Query a plus
- Strong analytical skills, experience building dashboards and forecasting models
- Strategic mindset with operational execution skills
- Proven experience with sales planning, quota setting, OTE calculations, and compensation design
- Business-oriented thinking: focused on growth impact, not just process management
- Bonus: experience building SalesOps from scratch or scaling it in a fast-growth environment; international experience is a plus

we offer

FREEDOM
FOR ALL

Work remotely or at a co-working place of your choice in your favorite band t-shirt.

CREATIVITY
EVERY DAY

Make inspiring products for musicians, artists and creators – no day is the same.

IMPACTFUL
WORK

Influence the future of the music industry and change the lives of millions worldwide.

Work
set up

Get a generous allowance for work equipment and co-working spaces (for those not in Cyprus).

Growth and
development

Receive specialized training, language lessons, conferences and learning materials.

Team
well-being

Access to therapy whenever you need it, and assistance in difficult life circumstances.

Apply Now

The way
we work

We believe everyone in the Muse Group team is a leader. That's why our core philosophy is based on our leadership principles.

Leaders focus on daily outcomes. Each day is a small life. Speed and accuracy in planning are the foundation of trust.

We consciously embrace imperfection in work for the sake of speed. Perfectionism slows progress, so it’s essential to move quickly and try new things.

Radical responsibility means taking personal accountability for every aspect of personal and team work, including problems and their solutions. It shifts focus from "we" to "I," where I take full responsibility for the result without blaming external circumstances or other people.

Leaders focus on daily outcomes. Each day is a small life. Speed and accuracy in planning are the foundation of trust.