IT Support Technician

Hal Leonard

Milwaukee / Winona

Vacancy Description:

Muse Group empowers music makers. We create the world’s most popular apps for playing, recording, and composing music.

Through our innovative learning tools, expansive music catalogs, and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul, Boston to Berlin. We’re an ambitious company with the drive and culture of a startup — with many more exciting Muse Group developments to come.

Hal Leonard, which joined Muse Group in 2023, is the world leader in sheet music publishing and music education. The company has a storied history of providing music learners with the very best methods and arrangements of popular music for over 70 years. Hal Leonard is also a major distributor of popular brands of instruments, gear, and software to the music trade worldwide.

We are looking for a IT Support Technician who will contribute to Hal Leonard US IT operations team: monitor system performance, troubleshoot issues, and implement improvements.
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What’s in it for you?

Contribute to the stability of a global company’s infrastructure.
Grow your career alongside senior professionals.
Enjoy the flexibility of a hybrid work mode.

You won't hear water cooler chat about the weather here at Muse, here we are rating our favorite Prince albums and discussing Japanese punk.

Key Responsibilities:

Provide in-person and remote assistance to employees experiencing hardware, software, and networking issues.
Installation and Configuration: Install, configure, and maintain desktop computers, peripherals, and software applications to ensure they meet organizational standards and user needs.
Troubleshoot and diagnose hardware and software issues to resolve issues.
Execute performance upgrades to PCs, including the installation of CPUs, RAM, hard drives, and other hardware components.
Collaborate with network administrators to ensure the efficient operation of the desktop computing environment and resolve workstation networking issues.
Maintain inventory management of hardware assets, making sure equipment is in good working condition, and replacing equipment as needed.

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Required Experience:

Associate's or bachelor's degree in IT/Desktop Support, or related field.
Problem solving: Ability to diagnose problems and work with staff to resolve technical issues.
Communication skills: Ability to communicate clearly and promptly with internal users on multiple platforms and systems.
Willingness to learn and adapt with changing technologies.

Nice to have:

Experience working with Microsoft 365 products and licenses

we offer

FREEDOM
FOR ALL

Work remotely or at a co-working place of your choice in your favorite band t-shirt.

CREATIVITY
EVERY DAY

Make inspiring products for musicians, artists and creators – no day is the same.

IMPACTFUL
WORK

Influence the future of the music industry and change the lives of millions worldwide.

Work
set up

Get a generous allowance for work equipment and co-working spaces (for those not in Cyprus).

Growth and
development

Receive specialized training, language lessons, conferences and learning materials.

Team
well-being

Access to therapy whenever you need it, and assistance in difficult life circumstances.

Apply Now

The way
we work

We believe everyone in the Muse Group team is a leader. That's why our core philosophy is based on our leadership principles.

Leaders focus on daily outcomes. Each day is a small life. Speed and accuracy in planning are the foundation of trust.

We consciously embrace imperfection in work for the sake of speed. Perfectionism slows progress, so it’s essential to move quickly and try new things.

Radical responsibility means taking personal accountability for every aspect of personal and team work, including problems and their solutions. It shifts focus from "we" to "I," where I take full responsibility for the result without blaming external circumstances or other people.

Leaders focus on daily outcomes. Each day is a small life. Speed and accuracy in planning are the foundation of trust.